Complaint Resolution
Last updated: 13/04/2026
1. Receiving Complaints
- Email: hoadongaonau@gmail.com
- Phone: 0396 387 597
- In person: Số 436A/71, Đường 3/2, Phường Hòa Hưng, TP Hồ Chí Minh
- Hours: 08:00 – 20:00 daily
2. Handling Process
Step | Details | Timeframe |
|---|---|---|
1 | Receive and record the complaint | Within 24 hours |
2 | Verify information | 3 business days |
3 | Propose a resolution | 5 business days |
4 | Implement the resolution | 7 business days |
Maximum total handling time: 15 business days.
3. Dispute Resolution
If both parties cannot reach an agreement, the dispute will be resolved by the competent authority under Vietnamese law.
4. Commitment
- Handle every complaint fairly and transparently.
- Keep all information related to complaints confidential.