Rescheduling, Cancellation & Refund Policy
Last updated: 13/04/2026
1. Rescheduling a Shoot
- Free rescheduling with at least 24 hours' notice.
- Less than 24 hours: the Company will try to support you but cannot guarantee an available slot.
2. Cancellation and Refunds
Cancellation time | Refund amount |
|---|---|
More than 48 hours before | 100% refund |
From 24 to 48 hours before | 50% refund |
Within 24 hours or no-show | No refund |
Refund time: 7–14 business days, by bank transfer.
3. Reshoot / Editing
- Error by the Company (wrong concept, technical issue, or incorrect committed outfit): Free reshoot within 7 days.
- Editing requests outside the package: Charged according to the current price list.
4. Force Majeure
Severe weather, natural disasters, epidemics: both parties will agree on rescheduling or a 100% refund of the paid amount.